Live from the Wilson Center

The virtual performance ticket buying process is the same as our regular ticket buying process, except that you will select “E-Ticket” to get your ticket via email. Buy tickets to upcoming virtual events here. Click the event tile above to access the virtual performance. You must be logged into our website with the Spektrix account you used to purchase the ticket(s) in order to view the stream.

Below are some possible solutions. If you still encounter problems, please do not hesitate to contact Ticket Central.

• First, check your receipt to see what method of delivery you selected. If you selected “Will Call,” you will not have received the ticket in your email. You must select “E-Ticket.” Please contact Ticket Central at 910-362-7999 or at tickets@wilsoncentertickets.com to change your delivery method.
• Check to see if perhaps the email ended up in your spam folder.
• Double-check that the email inbox you are looking for the ticket in is the same email you use for your Spektrix account.
• You can also find your e-tickets by clicking “My Account” in the top right corner area of this website. Be sure you are logged in with the same email address that you used when purchasing your tickets. Once logged in, click “E-Tickets” to find a list of all upcoming events you have tickets for, and links to download the tickets. 

All virtual performances are accessible via the links in the Virtual Performances section above through an internet browser (we recommend Google Chrome). For best results, do not use Internet Explorer.

Ticketed Virtual Performances

To purchase a ticket, navigate to the event page on our website.

To view the stream, make sure you are logged into our website with the Spektrix account you used to purchase your e-ticket. If you try to access the page without purchasing a ticket, you will be directed to the event page to buy one.

Viewing

If you visit the page prior to the premiere, you will see a screen like the one below, indicating that the stream has not started yet.

Depending on the performance, there may or may not be a viewing window after the event has premiered. A viewing window can be anywhere from 24-hours up to a week or more where you can view the performance on-demand after the initial premiere. Make sure to check the specific event page of the show you want to watch for more info.

Unfortunately, we are unable to reopen the viewing window if you miss the opportunity to watch the event, and refunds will not be issued in this case.

A few guests experience issues loading the stream and our web page because their browser was out of date. Make sure you have the latest update prior to the start of the stream. We also recommend that you do not use Internet Explorer. If you encounter any issues, don’t panic—most performances are available after the initial premiere and we will do our best to assist you! Please contact Ticket Central at tickets@wilsoncentertickets.com or call 910-362-7999. We highly recommend navigating to the stream page prior to the premiere to test out your browser.

Since our virtual performances are accessible via an internet browser, if you have an existing at-home set up with a SmartTV or one that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances on additional devices. You may also try using an HDMI cord to connect your computer to your TV.

For tips and suggestions on how to watch the performance

on your TV, click here.

We are happy to provide some useful tips on how to watch these virtual performances on other devices, however, we are unable to provide any customer service or technical support for TV streaming.

Depending on the performance, there may or may not be a viewing window after the event has premiered. A viewing window can be anywhere from 24-hours up to a week or more where you can view the performance on-demand after the initial premiere. Please check the event page of the performance you are interested in for details on that specific viewing window.

Unfortunately, we are unable to reopen the viewing window if you miss the opportunity to watch the event, and refunds will not be issued in this case.

The viewing window DOES NOT start when you purchase your ticket. The viewing window begins at the premiere date and time. It will end at the time designated on the event page.

Unfortunately, we are unable to reopen the viewing window if you miss the opportunity to watch the event, and refunds will not be issued in this case.

There is no limit! You can watch the stream as many times as you’d like within the viewing window with a single ticket purchase. If you really enjoyed the show, considering purchasing additional tickets to support the presenting organization and the Center.

Virtual events are not available for download. The performance can only be viewed within the viewing window. However, presenting organizations may choose to sell a DVD of the performance after the window is closed. DVD sales are not coordinated by the Wilson Center, please contact the presenting organization directly.

Here are a few recommendations on what you should do to prepare for a virtual event:

• Make sure you can successfully navigate to the stream page beforehand on whichever device you chose to watch the performance on.
• For ticketed events, have your Spektrix username and password on hand. You can even test it out prior to the event. Before the premiere, you will see a screen like the one below. Don’t panic, that means the performance just has not started yet!

• On the day of the event, join the page 10-15 minutes early to allow room for any technical difficulties on your end.

For more info and additional suggestions, check out this article.

Yes! Unless otherwise indicated, Live at the Wilson Center events are streamed live from the Wilson Center stage.

While only one ticket is necessary per household, your ticket purchases help us keep our theater alive and support all the artists involved in the process. If you have a larger group, please consider purchasing a Family ticket at a higher price level, or more than one ticket to offer more support. See the question below about ticket price levels for more details.

In most cases, yes! If the performance has a viewing window after the initial premiere date, you are still able to purchase tickets, provided you do so in time to watch the event before the ticket window closes. The ticket window will typically close a few hours or days before the viewing window to ensure you have a chance to view the performance. Please check the event page of the performance you are interested in for more information and specific dates.

There is no difference between the tickets, other than the amount of support that you will give to the presenting organization and the Wilson Center. There is a designated minimum per household to access virtual events, but you may choose one of the higher price levels if you would like to offer more support. Everyone will get the same view regardless of which ticket they buy.

Example Ticket Levels:

Streaming Access – $10

Supporter Streaming Access – $25

Champion Streaming Access – $50

Tickets are NOT required for our free events. Click the event tile above to access the virtual performance for free. However, donations are appreciated. Please see the event page of the performance you are interested in for more details.

If you experience any technical difficulties during the ticket purchasing process, please contact Ticket Central at 910-362-7999 or tickets@wilsoncenterticket.com.

We are happy to provide some useful tips on how to watch these virtual performances on other devices, however, we are unable to provide any customer service or technical support for them. Please contact your device’s customer service or technical support representatives directly.

Please visit our rentals page for more information or email rentals@wilsoncentertickets.com.